FAQ

Are you open to the public?
Yes. Visit us at 13 Malta Street, Fairfield East NSW 2165.

Is GST included in your prices shown?
GST is calculated when you check out.

How much is shipping? We cannot give estimates until we know what products you require. We do not profit from shipping charges and we always try our best to keep them to a minimum.

Will you do free shipping for large orders?
Maybe. We will need to look at the whole picture to see if we can absorb part or all of the charge. Call us on 02 9724 2688 to discuss.

Do you provide MSDS. Material Safety Data sheets?
Yes. Upon request. Call us on 02 9724 2688 to discuss.

Do you provide customer accounts?
Only after close examination of your history, your requirements, and your average monthly spend. We require an application form to be completed and approved. The first 3 purchases must be paid for before we consider giving accounts to the general public. There must be areasonable monetary amount of purchases per month to make it viable for us to manage your account, we do not give accounts for small orders amounts over a 30 day period. Some companies and Government Departments are granted immediate accounts, however this must be examined by our accounts manager and official purchase orders must be produced.

I can't see the product I want and am used to. Can you get it in for me?
Yes. Although in some cases we are unable to source the product.

Can I get my order delivered to a PO BOX?
Maybe. Only small packages and no dangerous goods. Please check with us on 02 9724 2688.

How can I order?
Use our shopping cart facility on this website, call us on 02 9724 2688 to place your order, send a fax to 02 9724 4933 or email us at orders@gleam.com.au.

Do you personally deliver?
Yes, within the Sydney Metro Area Only. We do use our own delivery vans for other areas on the outskirts of Sydney. Delivery charges may apply.

Can I pay on delivery?
Please check with us on 02 9724 2688.

What payment types do you accept?
Visa, Mastercard, AMEX and PayPal.

Can I pay for the goods after I receive them?
No. This option is only available for account customers or certain selected organisations like government departments such as schools etc who run their operation on purchase order numbers.